Life and business are an inseparable journey of meaningfulness, of bringing our passion into the world.  That is more than stats, metrics, customer satisfaction surveys, and the like.  It is emotive, meaning it is about how we FEEL and RELATE to our work and to those with whom we do business.

The Core Four

Our four core values lead and drive all actions at CI.  Each value has one or more tenants to help us understand and describe what they mean. To learn more, expand each below.

Competence in our performance

"We provide the highest quality work of which we are capable and adhere to the best practices and highest standards currently available in our industry."

As professionals, we provide the highest quality work of which we are capable and adhere to the best practices and highest standards currently available in our industry. Our customers expect us to prove more than just value, or "a fix" to their current problem, but also to understand their goals, business needs, "big picture" ideas and THEN create solutions that help empower and effect those endeavors. We must, therefore, share our knowledge in a manner understandable by those without the level of technical prowess we may possess. We also seek to understand THEIR businesses, industries, and thought processes. We actively seek out learning and growth opportunities to stay on top of new technology, new practices, and new business trends in both our industry and our customers' industries.

Tenants:
  • Professionalism
    Our conduct, presentation, and work product reflect on us as individuals and collectively
    as a company. The quality of those items influence how we each are perceived, how we
    perceive ourselves, and the opportunities presented to us. We comport ourselves with the
    highest level of skill, good judgment, polite behavior, confidence and personal
    appearance. We take great pride in our work as individuals and as a whole, and the
    benefits it provides our customers and us. We always remain open to critique and
    criticism from our fellow professionals, and actively seek it from our subordinates and
    superiors. We are open in reporting to others and are willing to change our thinking and
    behavior when we find we are in error. It is to say: “We are consummate professionals in
    all we are and do.” 
  • Growth
    I have a driving desire to grow, learn, and improve myself and my work. I realize that there is always room for improvement in all that I do and as such, I consistently seek those activities and people that will encourage me and push me forward. It is to say: “I seek daily to be the very best version of myself.”

Compassion in our actions

""We seek first to understand, then be understood, communicating and working with grace and humility.""

We will give our customers uncommon care and support, understanding that when they contact us, they may feel as though their world is in disorder. We understand that to our customers, their work, their outlook, or possibly their entire "view" at that moment may be consumed and obstructed by the issue they are facing, even if the issue may seem trivial or "easy" to us. It is our responsibility to help restore that order and allow them to return to their normal operating state while showing we truly care and understand the situation in which they find themselves. It is to say: "We seek first to understand, then be understood, communicating and working with grace and humility."

Tenants:
  • Grace
    We are flawed human beings who make mistakes. We work with flawed human beings who also make mistakes. We, therefore, treat others with the respect, dignity, forgiveness, and care we would want to receive, even when it seems such treatment is both unearned and undeserved by the recipient. It is to say: “We treat others better than how we hope to be treated in return.”
  • Togetherness
    We are a team. We are each aligned towards the team's goals and achieve maximum effect as we put forth our maximum effort to those ends. We support each other when we fall, celebrate together when we succeed, and most importantly, learn from our shared experience. It is to say: “we work, win, lose, succeed, fail, and learn together.”
  • Attention
    To grow, each of us is in need of care, nurturing, and encouragement. Whether superior, subordinate, or co-worker, we each seek and provide direct "face time," leadership, follower-ship, and mentor-ship, to and from each as appropriate. We take a direct interest in each other's goals, growth, work, and overall well-being, in both our personal and professional lives. It is to say: “We give attention to the whole self that is each one of us, by each one of us.”

Innovation in our methods

"We are unsatisfied by the status quo, and constantly seek to shape it."

As competent professionals, it is insufficient for us to grow simply through learning from the mistakes and best practices of others. We approach our work both in our trade and in other aspects of our business – recruiting, human resources, finance, management, and marketing – with a spirit of innovation that encourages and rewards experimentation, taking risks, and trying new ideas to see if they work. We still have commitments and must maintain our quality of work while experimenting, but even through our failures, we know that we will benefit because we will, at the very least, know that what does not work. We do not abandon best practices or the experience and ideas of others or expose our customers to unnecessary risk. Instead, we build on that experience and best practice, and push their discoveries – their ideas – one step further. It is to say: "We are dreamers, shapers, thinkers, and makers. We are unsatisfied by the status quo, and constantly seek to shape it.”

Tenants:
  • Growth
    I have a driving desire to grow, learn, and improve myself and my work. I realize that there is always room for improvement in all that I do and as such, I consistently seek those activities and people that will encourage me and push me forward. It is to say: “I seek daily to be the very best version of myself.”

Class in all we do

"Our behavior should act as an exemplar of how business should be done."

Acting as professionals, we treat each other in a manner that we will never have to apologize for our actions or behavior. We treat customers, vendors, and each other, with honor and grace as we want to be treated. We acknowledge that the "net effects" of our actions will not always be perfect nor as we would like. Instead, we consistently seek to act with a stoic, humble mindset, with confidence, competence, and attention to the individual such that our behavior acts as an exemplar of how business should be done.

Tenants:
  • Grace
    We are flawed human beings who make mistakes. We work with flawed human beings who also make mistakes. We, therefore, treat others with the respect, dignity, forgiveness, and care we would want to receive, even when it seems such treatment is both unearned and undeserved by the recipient. It is to say: “We treat others better than how we hope to be treated in return.”
  • Professionalism
    Our conduct, presentation, and work product reflect on us as individuals and collectively as a company. The quality of those items influence how we each are perceived, how we perceive ourselves, and the opportunities presented to us. We comport ourselves with the highest level of skill, good judgment, polite behavior, confidence and personal appearance. We take great pride in our work as individuals and as a whole, and the benefits it provides our customers and us. We always remain open to critique and criticism from our fellow professionals, and actively seek it from our subordinates and superiors. We are open in reporting to others and are willing to change our thinking and behavior when we find we are in error. It is to say: “We are consummate professionals in all we are and do.”
  • Honor
    I hold myself to a standard of personal integrity and honesty in each of my dealings with others in my personal and professional life and deliver on explicit and implicit promises made. I own the successes or consequences wrought by my words, actions and inaction, including when I fail to or succeed at upholding this standard, and I will neither diminish nor exaggerate my contributions to those outcomes. It is to say: “I hold myself accountable for my words, my actions, and my inaction.”
  • Conviction
    I act out of the knowledge and belief that no matter how difficult the situation or task I face, I have the skills, tools, and resources necessary to succeed. I need not act alone, nor must success be exactly as envisioned, but I have the confidence to hold my head high and work toward resolution. I act neither with ego nor hubris, but instead a stoic, confident mindset of self-determination.